Hermes Kelly Elan Shoulder Bag

Delivery
We focus on constantly improving our services and the customer's shopping experience. We use different delivery methods to guarantee the shortest delivery time, and also to ensure transportation safety and convenience. We can deliver to most countries in the world.
Under normal circumstances, we need 1-2 days to process your order. After the goods are issued, we will send the tracking number of your order by e-mail. Depending on your location, you can track your package through your local online delivery service.
Delivery is guaranteed! If your goods are lost, we will deliver again.
Attention:
- If you have given us an incorrect address, we are not responsible for another delivery.

Return

Return policy
To ensure every customer is satisfied with our products, please read the following information. If for any reason you are not satisfied with the purchase of products, we will be happy to schedule a return or refund your payment.

Our returns process

Please contact our customer service during our business hours via email, phone or online chat.
Please notify us of your request for a refund or exchange within 14 days of receiving the goods.
All items (including all parts, accessories) must be returned to us by mail.
If it is for exchange, you will have to pay our shipping freight again.
There is no return fee under any circumstances.
Refund by: Credit Card, Western Union.
We are committed to ensuring customer satisfaction. Please contact us if you have purchased the product does not meet your requirements.
Attention:
1, Customers should return the product to the designated return address that we will provide via email. Upon receipt of the return, we will arrange a full refund.
2, The order number should be written on the return package.
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